Some businesses believe that when employees are interrupted while doing their work, they experience a decrease

Choice A is the best answer because it most logically completes the text’s discussion of potential benefits of interruptions in the workplace. The text indies that a common belief in business is that interruptions to working employees decrease energy and productivity levels. However, the text goes on to explain that a research team led by Harshad Puranik has found that there could be a social benefit to these interruptions.  Since the team found that workplace interruptions can increase employees’ sense of belonging and job satisfaction, it follows that the interpersonal benefits of some interruptions can offset the perceived negative effects. 

Choice B is incorrect. Although the text presents research findings that suggest some workplace interruptions can have a positive effect on employee job satisfaction, no further information is presented to suggest at what frequency these interruptions are ideal. Furthermore, the text doesn’t tie workplace interruptions to increased productivity, but rather links it to social benefits such as sense of belonging. Choice C is incorrect because the text doesn’t address employees’ motives for choosing not to interrupt their colleagues. The text presents research findings that suggest that there are some positive interpersonal effects of workplace interruptions that can increase employee job satisfaction. Choice D is incorrect because asking businesses to discourage workplace interruptions doesn’t follow from the team’s research about the benefits of workplace interruptions, nor does the text describe an ideal work environment. Instead, the text presents research suggesting that there may be positive aspects to workplace interruptions that haven’t previously been considered.